You provide information when you contact us — typically your name, email address, phone number and the substance of your enquiry. If you are a staff user, we hold the account details needed to identify you and to record your activity.

We also record limited technical information, such as the IP address and time of a request, for security and to investigate abuse.

Enquiries submitted through this site are routed to the relevant operating business and retained only as long as needed to deal with the matter.

We use your information to respond to you, to manage your access to the staff portal, to maintain the security of our systems, and to meet record-keeping requirements.

We do not use enquiry data for automated decision-making, and we do not share it with third parties for their own purposes. Where a service provider processes data on our behalf — for example an email or hosting provider — they are bound to use it only for us.

You may ask us what information we hold about you, request corrections, or ask for it to be deleted where we are not required to keep it. Write to the email address in the footer and we will respond within a reasonable period.

If you are a staff user, most of your details can be reviewed and updated from your own profile in the portal.